The Lucerne Hotel

All the staff was courteous and helpful. Cleanliness of the room was very good. Aside from our hairdryer not working appropriately upon arrival (it was replaced promptly) everything was great with our stay, including accommodations made by the elevator repairman during his work to help us get up and down to and from our room without heavy delay.

This hotel is beautiful and has spacious rooms. The location near the subway entrance makes it easy to get around the city. The elevators were broken one afternoon, but the staff made sure we had access to the service elevator during the outage.

The hotel was lovely with a European feeling to it. The rooms were well furnished. The bathroom was a bit small, but otherwise adequate. The staff were friendly and helpful. We enjoyed the uptown location and being close to Central Park. The subway access was super easy. The exterior of the hotel was under renovations so the outside was not visible. All in all, a great trip.

Hotel was surrounded by scaffolding and netting for historical repairs and we were not notified of this until we asked about the construction at check in. Hotel charges a resort fee of which wifi is a component. It then advertises free wifi-misleading. Wifi did not work during our stay. Resort fee is not advertised as part of the rate, again misleading. Front desk staff were informative but not helpful. Hotel is lovely and in a great neighborhood with a nice restaurant. The above issues are easily fixed, so please be more upfront. Thank you.

Very nice, clean hotel with a friendly, helpful staff, and in a great location near Central Park. The 1 train is just a block away. My only issue would be value, as it was a little expensive for what you get. The exterior would be beautiful but is almost entirely sheathed and covered with scaffolding. The interior is very well kept but could use updating. I was expecting more old school charm at least.