The Lucerne Hotel

I loved the hotel. My only problem was that at check in, I was so excited to be able to get into my room early, that I didn't ask why they needed my card. I had planned to pay the additional fee in cash and not with a hold on my card, but no one said anything, and I forgot about the additional fee. I really didn't have any extra money on my card as I brought all cash, so this really messed me up. If someone had said "May I please have your card to put the entertainment fee on it," I would have told them I preferred to pay cash and avoided any problem. However, now I know and was very pleased with the hotel otherwise.

The resort fee is a problem There is no resort $20 a day adds up

I guess I expected a little more...front desk was not the friendliest, the water was turned off during one day, there were long black hairs in the tub and floor (not my hair color), and scaffolding on the entire building. I didn’t know when work would be done and someone would be in my window. It was discomforting and I think a note about what to expect would have been helpful. The doormen were lovely.

Love this hotel! Centrally located and easily accessible for museums and Central Park, the staff is super friendly and helpful. Adjacent restaurant is charming. - great food! Clean and nicely appointed. Will always choose to stay here!

Great location on the Red line 1. Great restaurant next door. Quiet and spacious room. Highly recommend.