New York The Kitano New York

I love staying at the Kitano because of the soundproof windows. On my last visit, I selected this hotel because I was tired and needed rest before an early meeting. I communicated this to the front desk staff upon. Once in bed, I realized I was directly above the Jazz Club in my "free upgraded room with a walk in shower" which was actually an accessible room. I called and was told the music would play until 11:15pm. I asked if there were options and I was told no, the hotel is sold out. I booked my room at 5pm that day, and there were plenty of rooms available. I called back down and said I probably wouldn't move but are there any options because I saw online there were a lot of rooms still available. I was told that there was only one room within my rate and it was directly above the room I was in, so sorry, no options. I was quite surprised at the lack of service, but most importantly, the front desk was not honest with me either time I called down. At that point in the evening, it could not have been construed that I was looking for a nicer room, simply a quiet place to sleep. It is a shame as I always look to book this hotel first and have sent many colleagues there as well, but not for the future.

Beautiful lobby and everyone could not have been nicer and very helpful. Room was very small and bed soft. Hotel probably at its best 10 to 15 years ago. Needs some care to bring it up to a top hotel. Price was good not great for this time of year. At the right price would go back.

Great hotel. The club upgrade is worth getting, you get breakfast, snacks all day and a light meal with drinks between 5 and 7pm. The only minor complaint I had was a lot of door banging and noise from the room next door on our last night. Overall I recommend this hotel and would stay again.

Our first time in New York, the Kitano was a comfortable hotel within walking distance to main attractions.

Four very comfortable nights free wifi in lobby room very well layer out