The hotel is in a fantastic location — definitely its strongest point. However, the overall experience was disappointing due to poor cleanliness and subpar service.
One of the most frustrating issues was that our room was not cleaned. They claimed it was because we had the “Do Not Disturb” sign on the door at 10 a.m., but that doesn’t justify not returning later to clean the room as they should have. When I went down to request towels, they took a long time to bring them.
Additionally, the pool bathrooms were in unacceptable condition: dirty, uncleaned, and without toilet paper.
It’s a shame because the hotel has great potential thanks to its location, but it’s clearly being neglected. I wouldn’t recommend it unless they significantly improve their cleanliness and service standards.