Millennium Knickerbocker Chicago

Overall it was an okay stay, but my wife and I have agreed we would choose to stay somewhere else next time. There were no microwaves in the building, and when we wanted to reheat some pizza, the front desk said there were no options. Additionally, I wanted to get a drink from the vending machine one night to have with our takeout food, but there were no vending machines on site. The staff was awesome, and I appreciate them, but the stay was nothing special. The hotel had a nice charm for being older, but our rooms carpet was horrible. The best part was the perfect location, it was right in the heart of the city!

How is this place even considered 4 stars it’s so old and outdated and smells disgusting

Great stay

I’ve stayed at this hotel prior to the COVID-19 and had no problem but since it’s been terrible. I waited forever in line and when I was being taken care of the guy checking me in said both of my card was declined but when I checked my account the money was withdrawn. I had to step out of line to see what was wrong and I ended up paying for the room again and stand in the line for another hour because of a mistake he made. When I got to the front he asked another guy to assist me and got me settled. When I arrived in the room everything seemed ok until I went to get in the bathtub after a long trip and the tub clearly wasn’t cleaned and had a huge ball of red hair on the side which clearly wasn’t mine. I immediately called downstairs and when I informed the guy he told me it had been cleaned and that they were understaffed so I was being understanding and offered to clean it myself and he stated “I would of thought you would do that instead of calling me” like how rude was that! It’s not my job I paid my hard earned money and upgraded to a suite not to act as the staff when coming in from a long trip and a two hour wait! Very disappointed, don’t know if I’ll be staying there or recommending it to anyone

Location is the only thing it has going for it. Hotel seems to be on sale as buyers were being given tours openly in front of guests. We arrived later in the evening, and check-in took about 45 minutes. Didn’t get into our room until 1am. Masks weren’t really worn and didn’t seem to be required of staff, didn’t see anyone clean a single surface while I was there. Coasting on bare minimum.

The 🏨 was nice there room where well taken care of and very clean the front desk was horrible and not helpful at all

I was very disappointed in my stay this time as I have stayed at your hotel in different states. First concern at check in each question I asked the desk clerk could not answer, however explained that he worked in housekeeping and wanted me to know if the staffing issues related to COVID 19. Secondly, in this particular city dine in was not a option only carry out understanding this you would think as a courtesy a microwave would be available , not necessarily in each room but possibly a area for convenience. Guess what though ??? There were two phones in my room neither of them worked nor did the lamp, asked the front desk guy, yes the one in housekeeping only to tell me he will let “ housekeeping” know. Just not my best visit .

The hotel it’s self was nice but it didn’t seem to be super clean ... like it was cleaned but not right before we got there . It looks as if the room was dusty and had old stains on the furniture

We go to Chicago often for overnights or concerts. This was a trip to celebrate a dear friend's 60th. We enjoy staying here due to the proximity to places we go to eat and shop at....plus the entire place has a historic feel to it, like walking back in time, but brand spanking clean.

The shower was dirty and I woke up with a rash on my neck