Richmond Heights The Cheshire

great, theme hotel...really cool place to stay and not far from lots of good places to eat or just hang out

The character of old england, the very polite help and the great location made my stay here everything I had hoped for.

I have never seen a "4 star" hotel that was so filthy! When I checked in with my Mother & 3 year old, we went to our room & immediately thought we were in the wrong room. When I made my reservation, it was an accessible room w/roll in shower, great because I have a wheelchair;Online there were only 4 rooms available & they were all accessible. We go in & the bathroom is nothing like the accessible bathrooms on the website pics & it is NOT accessible. There was trash, dirt, & hair under the cabinet in the bathroom. By the bed was a table & chair, beside it was disgusting! The"Room With A View" was of the highway,very loud for a baby. The sheets didn't match & the pillow cases were different colors. The man from the front desk came down he said "Um, I gave you a free upgrade when you got here, this is the SUPERIOR room." He also said there were no rooms in the hotel that looked like those we saw online. We asked if they had ANY accessible rooms & he found 1. We went to that room which was about a 200 yard walking distance for my Mother w/her walker. The handicap rooms are the farthest rooms from the elevator! Ridiculous. Upon going in the room, the first thing we see is a large plywood board hanging out from under the mattress! I went into the bathroom & the toilet had someone else feces in it. SICK! This is a high priced hotel! When you pay that kind of money, you expect ATLEAST the BASICS to be covered! Instead, we got something that doesn't even compare with a CHEAP motel!

Great staff, wonderful Bavarian style property with access to all St Louis I design hotels and would stay here again.

Very comfortable but showing signs of wear and tear, for example corridor carpets. Also breakfast service was somewhat inefficient. food itself was fine.