Adhara Hacienda Cancun

The hotel in general was okay what disappointed me was the clarity regarding the breakfast buffet. When I checked in I was given a wristband and told 'this is for the breakfast buffet' so the next morning I went down and had breakfast to then be told I had to pay. After speaking with the front desk they clarified that my 'color' band didn't include breakfast. I stated the other hotel clerk (who was standing next to us) told me it was for the buffet.....she said nothing and I was tired of dealing with it, so I paid. It wasn't about the cost,it was that I was told it was and they didn't recognize their error in communication. My question is 'why put an uncomfortable wristband on a guest to signify they have to pay....just don't give them anything, no confusion.

The hotel staff are excellent, They are friendly and informative and always were willing to help. I very much recommend the hotel for someone that wants to be away from the resort strip and more in the area the local people live, work and relax. Easy to find a taxi and close to the city bus terminal to get around the city and to some tourist sites. Hotel offers free shuttle rides to and from the beach twice a day. Reserve your seat early though. I don’t recall what beach but it’s in the middle of the beach hotel strip near the Hard Rock Cafe. They are doing work on the hotel on the outside but I do not recall hearing any noise that was bothersome. Breakfast was good and included some items not typical American style but more Mexican style and I found very filling and delicious. The cost was for the buffet was expensive RELATIVE to what you can find in some of the little restaurants nearby but I felt was fair priced for the food that was available at the buffet each morning. I was offered the discount multiple times but the gentlemen that helped me when I checked in so there is a discount to be had. The hotel does have some signs of age and I found that not to be a distraction at all since it was very clean and everything worked. Shower had hot water and good pressure at various times of the day/night I used it. I will stay there again for certain!

Absolutely horrible. The room I paid for was not the room I got. The door had cracks in it like someone was trying to kick it in, there were not enough towels, the headboard had holes in it and we were not given the room with the balcony as promised in the writeup on hotels.com. very misleading. When I went to complain the hotel apparently had bo rooms available but 2 hours later one magically appeared. Again what a waste of time- broke onto our last night in Cancun. Every bellhop at the front entrance hovered around looking for a tip..almost like vultures wanting food. At breakfast- nothing was labelled and although a lot of food for the buffet it eas not welcoming at all. $300 a night..what a joke. Steer clear. Your money is best spent elsewhere

My spouse pointed out to me that we had been upgraded. That was very nice but did not improve the restaurant on the premises.

Rooms are ok but th one restaurant is terrible.