Flamingo Conference Resort & Spa

Overall we enjoyed our stay at the Flamingo- the property and building were nice, the room was spacious, the bed was pretty comfortable though the bathroom was fairly small. Would have rated this higher except for an unfortunate experience on our last day. We had requested late check out (noon) but that apparently did not get recorded as housekeeping wanted to come in even though we had a do not disturb sign (they asked about us checking out when we mentioned the do not disturb and left after we said we had late checkout). This wouldn't even have registered as something notable if not for the 2nd issue which was that we left our room at about 11:10 to go swim but our keycards were apparently deactivated as we could not get into the swimming area or back into our building. We saw an employee in the parking lot and asked if she could help but she said she could not let us in the building or do anything to assist and told us we would have to go to the front desk. The person working the front desk did not apologize for the inconvenience when we explained our keys weren't working despite having late check out but simply gave us new keys.I would recommend anyone that requests late checkout try your key before leaving your room after the normal checkout time to ensure you don't get locked out of the building/your room

We were out in a room at the end of the hall we could hear doors to the outside opening and closing all night- it was pretty loud. When we got into bed we kept noticing tissue pieces everywhere on our body- was til until the next morning when we realized that our sheets or comforter had been washed with a tissue or two- upon peeling back the sheets we found larger clearly washing machine washed and dried tissue pieces. The last thing was the shower head was loose and water was spraying backwards more than forward- lucky for them I just fixed that one myself. I had stayed here before and really enjoyed it- but not this time.

The bed was broken and the door had a huge gap between it and the floor, so the outside light shown in through the bottom of the door all night, I kept wondering what else might crawl through that gap which at the high end was maybe a full two inches. So I did not feel safe or secure. One of the people at the front desk was amazing (Annie, thank you for being amazing) and the other I felt like my very presence was inconveniencing her.. I wouldn't go back.

The hotel is super retro and cool, but hallways need upgrading. The housekeeping is not great. We didn’t have towels in our room when we got there and the fridge had not been emptied from previous guests. The front counter people were great and after waiting for over three hours for towels and cleaning we were upgraded to a suite. On another day, housekeeping took our dirty towels and didn’t replace. When we called the front desk, housekeeping left pool towels on the floor outside our room. The last day and night the power was turned off due to the fires. We had not been informed about this when we checked in. There wasn’t any compensation even though we had zero services from 3:30pm the last day. Not even hot water to shower. Although our stay was ok, despite the housekeeping issues, we most likely would have moved to another hotel that would have had power if we had known we would be sitting in the dark for the day and night.

Lovely surprise! Hotel is set up as a star with rooms in wings. Huge pool and beautiful grounds. Restaurant serves a fantastic buffet on Sundays, and the lounge also serves breakfast. On Saturday night the lounge hosts a salsa dancing! Easy access from the hotel to other areas and wineries in Sonoma.