Capital Hill Hotel and Suites

Back breaking memory foam mattress bed! Check-in felt as if I was an inconvenience to staff. Will stay at Holiday Inn or Delta in the area next time so that I know I will be able to walk out without extensive stretching and a handful of Advil first.

The staff was very accommodating and helpful.

Pillows were terrible. Sheets were rough. Towels we rough and tiny. Location was good. No amenities of note.

We live in Orleans and we were looking for a getaway for the night. We going capital hill hotel and suite on the website hotels.com and thought it would be fun to try it out. We were impressed my the deal we got which is what made us decide to book this hotel. Our stay was overall pretty disappointing. We got to the lobby at 11:30 and the man working at front desk was not welcoming at all and was not efficient either. He had trouble explaining the hotel’s policies on the use of a debit card to make the 100$ deposit and we did not feel welcome at all as his attitude was really dry. We then went to our room and spent the night and got a phone call at 12 to tell us it was time to check out. We were frustrated since most hotels give you a late checkout if you check in late. We then get to the lobby and the lady working at front desk was once again not welcoming at all and made us feel like we were bothering her. Overall we did not have a really nice stay. The rooms were disappointing and so was the service. We will not be booking this hotel again

Quiet. Comfortable bed. Good shower! Best value in downtown Ottawa.