Shilo Inn Suites - Salem

Things were okay. We had left a few items in the room, when we went back to retrieve them, management had said they were there (which we knew they were). Wouldn't let us go look (it was 2pm) they said there was already someone in the room (check in isn't until 4pm).

The huge sign on the outside of the hotel says "Newly Remodeled" but when you enter the building it still feels and looks like the year 2000. The rooms have old, dated furniture and dingy interiors. In a king suite with double bed room that sleeps 4, we were given only 2 towels, toiletries and amenities for two people. When asked at front desk for additional towels, toiletries, and cups we told that was standard in the room and only given 2 more towels. The front desk attendant was not the most pleasant person. The property outside was dirty with cigarette butts all over and trash cans had trash all over the ground. Additionally, the complimentary breakfast was not well stocked and not in a clean space. We will not be staying at this hotel again.

Easy to GPS but hard to find the entrance at night. Yet, service was prompt and the room was clean. I would stay again.

The hotel room was spacious and clean. The reception was open 24h and plenty of parking available. MacDonalds was very close from the hotel. Breakfast was okay with boiled eggs, muffins, bread, milk, coffee, tea and waffle maker. Some seasonal fruits were also available. Corn flakes. But there was no hot breakfast available except for tea, coffee and waffles.

Quite Frankly i expected morw. Especially with a big "Remodeled" sign on the building. I hadnt stayed here before so makes me wonder what it was like - only evidence of a remodel was the paint smell in the room. I didnt realize when i got to the room there wasnt any coffee for the coffee maker until i got in the morning. My grandson went down to the "breakfast" to get me coffee - on his return he asked to go to McDs in stead - as he needed some protein, not just carbs, for his event. when we returned - they left coffee - plus they felt i needed the cold half empty cup in had in the morning. Well it met our needs for the event. i hope they step up their game - theres a lot of competition in the area

To start the kids were excited to have an indoor pool to play. Well, they played and ended up freezing

The facility was average. The service was great.

Front desk employees very friendly and personable. The room very basic which wasnt a problem we only paid $87/night. However the freshly made double queen beds we dirty. One bed full of hair, the other had “biological material” on it. I dont expect much out of an inexpensive room but clean bedding is a given. When brought to their attention they had the room fully cleaned for us since no others were available at that time. But still... sheets should be fresh and if it was the laundry service a tide pod is only $.37

I was very impressed by the size of the room and how nice it was for the price .kids loved the indoor pool and hot tub .

Good service, the room was super clean, but the lobby and the corridors look outdated from the 80s.