Franklin Hyatt Place Nashville/Franklin/Cool Springs

It was our 55th anniversary . The hotel brought us roses & cheesecake !

The room was humid

Was in town for a funeral, the breakfast was good the eggs were runny. Overall everything else was fantastic.

The room initially appeared nice though the shower curtain had 3 areas of light black mildew. Yuck! On the second day, my door was propped open with no staff nearby. My stuff was available for the taking! I entered and found the shower curtain had 2 broken hooks and a spray bottle was left. I found a housekeeper. With no apology, she simply took the bottle back and asked if I wanted new hooks. Really? My bath soap was thrown away daily. The shampoo and conditioner were always returned to their place on the bathroom counter and not left in the tub where I had them. This was done whether it was my used ones or new ones being left. Odd! The bed initially felt great yet after 30 minutes felt, at a minimum, in need of being flipped. I slept on both side and in the middle; there were no good spots. Not a fan of the bed. Upon checkout, I requested as I did not receive a receipt under my door as expected. I checked at the front desk and was told because I booked through Expedia, they would email me a receipt. I told the clerk she was incorrect and that the hotel was billing me directly. I have since checked with Expedia and they have the hotel billing me directly yet my credit card charge reflects the hotel charged me instead. I have booked like this for over 2 years yet this is the first hotel to be uncooperative with me. I now have to contact the hotel to have one emailed to me....when they can figure out how to do it. Sigh!

This was the worst Hyatt that I ever had