Comfort Suites NW Dallas Near Love Field

The hotel was very nice and the breakfast was good but there was a bed bug we found alive on the wall.

I was booking last minute from a hospital down the road. I was not familiar with the area. I booked 2 rooms around 4:30 PM and my group arrived about an hour later. In the meantime I read reviews from other sites and became worried. Come to find out the hotel was not in a good area, there was an adult club across the street and while there we overheard a prostitution exchange. I spoke with a employee and explained that we just booked an hr before and that my family just check in. I told her that I was not comfortable with their location/area especially since we had elderly with us. I asked for them to just refund us our room and we would find somewhere else, the manager would not. I ask if they would allow us to pay a cancellation fee of $50 or something and they still refused! This was literally 5-10 minutes after checking-in. Were we shuttling our group from the hospital and I was not present at check in or I would have asked before hand. We left and when we did the front desk asked why and we said again that we were not comfortable staying in that area. She replied that they have "lots of security". I don't want to stay somewhere that needs "lots of security". There was apparently a ton of events going on in Dallas and all the hotels were full. They could have easily refunded us and had it booked 30 minutes later. I will never book a room on this website again on such short notice without being physically on the property first. They were very inconsiderate.

One night stay while traveling through area. Hotel was in convenient area. Staff took care of business and the room was very clean and comfortable. Breakfast included scrambled eggs and cheese omlets in addition to the normal items.

Amazing

I was hesitant after reading the previous reviews. However, I was pleasantly surprised. The front desk and housekeeping were kind and helpful. The room and bathroom were clean.