We were on our way to the property when we had an accident with a near-death experience. We called them to let them know we weren't going to be able to make it because of what happened, and since they don't allow refunds, we asked for a rain-check instead, given the circumstances. They responded without any empathy & suggested we just find an alternative way to get there. We understand that same day cancellations are hard to re-book & we weren't asking for a refund, but rather, a rain check since we splurged a little with this booking. After such a traumatic experience with the car, it would have been nice to have some understanding/flexibility, but all we got was a cold, "all we care about is profit" response. We were looking forward to our visit, but unfortunately, there were circumstances beyond our control - and their response was very disappointing.
