Hampton Inn & Suites Chicago/Hoffman Estates

We booked this hotel over hyatt because Hampton advertised that they have a hot tub. But ended up not having them .we were very disappointed. My friends and i were looking forward to it. The double bed room was a bit small not much room to walk around so we ended up upgrading to a suit.

The hotel was nice enough. Nothing spectacular. The staff was nice and helpful. The breakfast could have had more variety. Meat, only 1 mind each day. 1 mind off the each day. But overall it was ok. The big disappointment that that the pool was small and the hot tub didn't work at all. I picked this hotel for the pool and hot tub. You have to call the day before or same day too be sure it all works. There's at least 5 other hotels that have free breakfast and 3 others less convenient with pops, but haven't found anyone got tubs. All less expensive. If stay again if the pool and hot tub works.House keeping was good too. Very attentive.

Very nice at an excellent price!

The light fixture in the ceiling of the bathroom sparked and then fell. Thought fixture in the living room area also fell. Both had the the flurescent bulb taped into place with electrical tape as the clips were broken. We asked the front desk to fix Sat morning when we left for the day but neither was fixed. There were teens out if control at the pool harassing our young kids. The police were actually called but the managers did not kick them out.

Completely disappointed. The only reason we booked this hotel was for the hot tub and the pool. When we got there, the hot tub was closed. When I asked the front desk at checkout, Linda told me that the hotel had recently been purchased by a new owner and that the websites had not been updated. That there was not going to be a hot tub in this hotel. False Advertisement. There was a cheer-leading competition this weekend so the pool was full of screaming girls. The hotel cannot help that, but the noise was so loud, my 2 and 8 yr old did not want to swim, which is very unlike them. It was all around a disappointing stay. The breakfast was in fact delicious and fresh.

Beautiful and very spacious.

The only thing I was not impressed with was their complimentary breakfast. The food was cold that should have been hot. Not very good choices. I stayed there last year and it was better.

Okay room, definitely outdated and desperately needs to be remodeled as soon as possible it’s 2019 not 1999 but I will say the bed was comfortable. Some of the front desk staff seemed uneasy about blacks coming into the property. They were far from friendly and made me feel quite uncomfortable. I wouldn’t stay here again and wouldn’t recommend anyone to u less they wanted to be treated weird due to the darkness of their color tone!

Bathroom stool was elementary school height. Good for small children. Not good for anyone over 4 feet tall.

Tub/shower area is in need of caulking. Having the towels positioned above the toilet is not good. And, having the bathroom in a non-common area was an inconvenience (the bathroom is inside the main bedroom).