Upon arrival, 2-3 guests were waiting before me to be checked in. There was not an employee at the front desk. We all tried calling the hotel's phone number, and the phone just rang. I even tried calling the phone number of the general manager, whose card was posted on the front desk. He did not answer. When an employee finally showed up, we could not tell it was an employee because they were not dressed very professionally, nor did they have a name tag. She casually looked at all of us standing in a line and asked, "Have y'all been helped yet?" We weren't just standing in line for no reason. She checked us all in fairly quickly, which was a plus as it was in the evening. She helped answer my questions.
We checked in on Thursday evening. On Friday morning, I had to kill a roach in the bathroom. I left the roach there for the hotel staff to see. On Saturday, when housekeeping arrived, they did not pick up the roach, refill the toilet paper (the roll was clearly finished), and make up the beds. Although, they did provide a fresh supply of towels. The small lamp on the desk also did not work. During breakfast, the trash cans overflowed in the food area and the front of the lobby. The trash can outside was also so full that guests had to leave trash on the floor. I understand many businesses are short-staffed, and good staff is hard to find, but this may be an area to reassess. Breakfast was tasty, the location was good, the parking was good, and the room was satisfactory.