Comfort Suites Phoenix Airport

Our stay was good and hotel staff were super nice/ friendly. Hotel.com did not let us know the hotel was under construction at the time of our stay. It was a little difficult to find because of the construction and lack of signage. Besides that it was a great night and stay.

So gross. For the price we paid, the hotel is in terrible shape. The whole thing was under construction. I slept on the role out bed in one of the rooms. It didn’t have and sheets on it so I had to make it. The mattress was nasty and had brown stains all over it. Also the coffee that they serve in the morning is made of that crappy concentration, they can’t even brew a fresh cup.

The hotel was under construction and should not have been open. It was extremely dusty and dirty with poor signage. The air conditioning was not consistently working either. We were supposed to stay for three nights but we left after one night due to the poor conditions.

I saw a very good or excellent rating and good pictures but there must be a mistake. This place is in tired condition and no warning that it is completely torn apart for construction on every side, inside and out. Sadly, my room on the top floor was not one that had seen the renovation and was in need of updating and repairs. It was cheaper than others with the big gold event in town but I should have wondered why first.

We were treated so poorly at the front desk. It was sadly the worst my mother and i have ever been treated by hotel concierge and management. I will absolutely never stayvtgere again.

I had a one night stay at this hotel. I arrived around 8 pm, very tired from my trip.I was shocked to see the condition of the hotel. The entrance was almost invisible from the road. There was an open container of paint near the door, and wood materials clearly visible from the hall way. I know they were renovating but there must be better ways to do that. The front desk was busy talking on the phone, although I was waiting for a long time. After I interrupted her twice, to get me checked in, she finally put the phone on hold and asked me for my name even though I had already placed my ID and credit card on her desk. I was so upset that I considered canceling, but only if I got a refund. She said she could not give me refund; I would have to contact Hotels.com. I didn't want to go through a complicated process since I was tired, so I decided to check in for the night. The room assigned to me had no light when I turned on the switch, so I had to go back and get it changed. At no point this lady smiled, or welcomed me to the hotel. She did not say sorry when the room did not have the light. Finally I was in my room. It was quite nice, clean, comfortable. From that point on my stay was good. Breakfast was good. I contacted Hotels.com from the room and their chat person was very nice and helpful. Next morning the check out front desk was fine.

They are in the middle of a renovation, so of course everything was a mess, but I stayed there hoping to get a shuttle to airport and keep my car there while gone, but they weren’t offering either. So I had to get up the next morning and find a place to park my car, and pay extra to do so. I was going to stay here when I get back from my trip but I have cancelled!! I wish I was told about renovation when they confirmed my reservation, normally we have a very good experience when we have stayed here before!

The worst hotel experiences I have ever had

We were surprised to find a good portion of the building was being renovated. We had to walk through construction areas to reach the front desk for check-in. We had no prior warning of these conditions. Otherwise it was a pleasant stay as always.

Great room for the value for an overnight stay en route to the airport. Was under renovation, which was a little inconvenient, but it served it's purpose and I would use them again.