Comfort Suites Boone - University Area

Great stay considering the snow and wind.

Our daughter was invited to test for a scholarship at lee's Mcrae college

We booked our stay to celebrate my nephew’s 4th birthday after a day of snow tubing. The day had been great until we checked in to the hotel. We specifically called weeks in advance upon booking to make sure we had adjoining rooms to my sister and her family for the birthday celebrations. Upon arrival the lady checking us in, who was dressed like she was going out partying right after she got off, told us they already gave the adjoining room to another family. People make mistakes so we just went on with the evening. My nephew was so excited to play in the arcade which was advertised on the website. We were then advised that the arcade is no longer there. He was very upset about this as was the rest of our party. There seemed to be homeless people in and out of the hotel helping themselves to coffee throughout the evening. To top things off the next morning there was a lady smoking something in her car in the rear lot. My wife and I watched her and thought as she fell over face first against her steering wheel that she was hurt or sick. After another couple walked up and knocked on her window where she was barely responsive we were very concerned so we called the police. Apparently the lady was doing some type of drugs and was arrested after police approached her and searched the car. I’m not one to be critical of hotels since my wife and I travel frequently but this was a terrible experience to say the least.

Wish they had a hot tub, other than that, all was well.

Our stay was great! Clean room, friendly staff and a delicious breakfast.

Check-in delayed four hours until 7:00 pm. Clean towels brought once in four days. No Bed-making or housekeeping for four days. Clueless front staff and absent management to deal with double charges. Lobby had same trash on floor for three days. Yapping dogs all in lobby and hotel despite statement that dogs were not allowed.

THE place was nice, clean and the staff were friendly. The breakfast was good. The pool area was clean. (neg ) not enough towels in the pool area. I was very disappointed when I arrived at this location a in Boone the following reason. .We booked this location because on the website it showed that they had a game room.. THEY DID NOT HAVE ONE SO OUR TWO age 11 and 14 were upset.. I WAS BEYOND MAD. WE WERE going somewhere else , but when I seen that they had a arcade, I figured that would be a better choice.. I would not of paid $134 for a one night stay in a place if it was not for that, but since I had already paid and it was too late to get a refund on arrival when we got there , we just stayed. THEY SHOULD HAVE TO GIVE REFUNDS FOR FALSE ADVERTISEMENT..

Check-in time was suppose to be 3pm but the room was not ready till 645pm. This was frustrating because we had plans and needed the room to change. They said it was due to lack of staff and I can understand but they should have given a discount.

They had some issues on arrival at hotel at 5 pm Rooms were not available due to housekeeping shortage

I had a great time meeting the Wizard!