Mercure Box Hill Burford Bridge Hotel

Not really a four star but adequate

Lovely cheery and helpful reception check in. Good superior room, warm with desk and good WiFi. Restaurant staff are not the greatest and dining room is deserted at night during the week so tough to enjoy. Otherwise a good 4 star experience.

Good but no phone in room so had to walk to get room service

Family gathering great place great staff

We stayed for one night on our way back home. The hotel was located next to Box Hill in an area of outstanding beauty close to many attractions in the area. With ample parking and a quiet location we would certainly consider a return visit to explore the area when we have more time available.

We would highly recommend this hotel it is simply outstanding in every way. The staff are just the best we have ever experienced, we felt truly looked after.

Very pleasant. Staff always cheerful and helpful. Too many steps and no ramps inside the hotel. Difficult for me with a stick and roll along luggage.

Very relaxing atmosphere, holiday vibe to the pool area. Breakfast was a little prices but overall a lovely stay with very attentive lovely staff.

Excellent! Lovely ambiance at the hotel. Staff were all lovely. Pillows were a little uncomfortable but apart from that couldn’t fault anything else.

Really lovely hotel - convenient, excellent check in (quick and early - thank you), nice atmosphere and decor everywhere, plus a really comfy bed (not too soft). Only reason I didn’t score service a top 5 was that at breakfast - which was a plentiful buffet filled with lovely (normal) bread and mini pastries which my partner thoroughly enjoyed, as well as the usual assortment of jams, yogurts, cereal and fruits plus English breakfast ‘bits’. However when you have an allergy to wheat you are kind of limited to what you can eat from a buffet so I asked for gluten-free bread. First of all I think the (otherwise lovely, smiley) waitress forgot my order because it was 20 mins when I thought I’d ask how it was doing. She was at that point busy tidying in a corner of the restaurant (which was otherwise empty, around 10.15am). She appeared startled and then very quickly went to the kitchen and brought back ... ONE super small slice of toast. Hmm!! Must admit I did expect to be offered more than one small piece of toast but as I said at the start, this really was the only thing that wasn’t a top 5 in my opinion, and I would still definitely highly recommend the hotel to anybody.