I booked the hotel room via Expedia. When I (and my family) tried to check-in, I was told my reservation was for the day before and that I was charged as a “no show”. When I presented my confirmation information that I was given my Expedia, they would not accept it. They stated that their records show I was a “no show” the night before.
After finally talking to a real person at Expedia, they called the hotel and the problem was resolved. Expedia claims the hotel made a mistake, and given all the details (which are too numerous to detail here) I believe Expedia is correct.
So, we were finally given a room, without apology for the delay. The stay was good, other than the check-in.