Homewood Suites by Hilton Austin South

It was a great stay; great room and great breakfast before going to the airport.

It was a comfortable place to stay at for few days with my family. Just the Internet service charge that I have to pay later on after one day of complimentary internet service.we were checked in for 3 nights,and was charged with it after checked out.

We were very disappointed in the hotel. It was very outdated. The carpet was old and dirty and there was an oder in the room. They did not clean the room nor did they bring clean towels until we asked the next day. I would’ve asked for s refund but the agent stated there are no refunds. I will not be recommending this hotel nor will we be staying there again. Horrible location. y husband and I had traveled there from Dallas. You recommended this property. We left an Airbnb penthouse in Dallas that was $200.00 a night and beautiful as well as sparkling clean. I expected more from the homewood suite by Hilton. Please take this off your list of properties.

The stay was amazing. Great efforts from the staff (especially Lucas) to meet the needs of the guests. There was one thing I did not like. My son had accidentally dropped some cereal on the floor (he is 9 years old) and the woman verbally made a comment of chagrin. I understand that we gave her one more thing to do but there was no need to scoff and complaint out loud where it was audible to guests. But on the other side, Lucas was absolutely great. He went above and beyond when two groups asked my about the lack of propane. He was quick and immediate in returning with a full tank so that everyone could enjoy their planned BBQ. My hat's off to this gentleman.

Comfortable and clean rooms. Well equipped little kitchen.

Great stay

My overall stay was okay. The beds were comfortable, parking was okay, and it was quiet. However, there was an issue with the reservation that was eventually resolved, but it would have been nice not to have had an issue at all. Also, the linens were not properly changed. Before housekeeping came in my daughter left dental floss on one of beds. After housekeeping left, the beds were made, BUT the dental floss was somehow still in the bed. That was extremely odd.

We stayed here for one week and we really enjoyed our visit. I was pleasantly surprised to find out they have Happy Hour with complimentary wine, beer and simple dinner. This saved us a lot of money for my family of 5. Every employee we came into contact with was very friendly and happy to be there. I will definitely try to book with this hotel on future trips.

Great experience, the one thing I will say is that the keycards stopped working several times. The front desk staff was kind enough to reset them but it was annoying to have to keep going back for the keys. Also the view was terrible. We ended up getting a room facing the roof of the lobby and ac units. Also there was only one place to plug in 2 usb only chargers. There also was no big ice machine so filling the cooler i had to ask the front desk and they were happy to do it. The room had dishwasher, stove and full size fridge with freezer and small ice machine (not big enough to fill cooler easily though. It’s a quiet spot in the city and convenient store in walking distance. Close to downtown also. I would probably stay here again. The complaints are all fixable and more of a preference rather than a problem. Breakfast was also mediocre but some good options too.

Give it up for the housekeepers! They were awesome. Very friendly, did a wonderful job, and accommodating. The breakfast ladies deserve special praise too. Thank you all so much.