Grand Hyatt Bali

It was a grest holiday,locattion is awesome, suitable for family with kids, nice and largeb pool

The pool especially was amazing! So lovely and the design so cleverly done that it felt like you're in a lagoon in its natural habitat. The room was good and service great as always is in Bali. Just love Balinese people! The food at the hotel is good but very pricey. We had a lovely stay overall. Especially recommended for families due to the pool with the water slide. The kids in our group loved it!

Amazing resort. Had a lot of fun. We went with our three years old daughter and all of us had tons to do and enjoy.

Perfect.

Didn’t stay booked another hotel. Disappointed you had this as a family hotel, very poor quality. Luckily was able to get another hotel through another site.

We had many issues with our stay this time at the Grand Hyatt in Nusa dua. Firstly, upon checking in we were told to ask for late checkout the day before leaving. We did this, with reception stating that it was not possible as the hotel was fully booked. I checked online...it wasn’t. Rang again to complain twice..finally speaking to someone in management and them providing a late checkout for us. Upon checking out I was charged $160 aud for a 10min phone call to a toll free number! I had to leave the situation, and let my husband deal with the horrible woman at reception, who just so happened to be the same woman I asked about late checkout the day before. We have stayed at this resort 5 times now, and we will never stay again. On another note, the kids club, pool, and spa were wonderful.

Hello, first, let me start by saying that we are repeat visitors to the Grand Hyatt hotel in Bali because we previously really enjoyed the overall experience (amenities, staff, and rooms) and I even gave it 5 star in a previous review. Unfortunatly we had a very bad experience 2 days ago with the Taxi arranged by the hotel and more importantly with how the security and staff of the hotel dealt with the issue. In a nutshel, the driver became abusive and threatening, screaming in front of the children and pointing his finger at my wife and threatening to take pictures. Had to pay him money just to leave. The biggest issue is how the hotel staff dealt with it once told. They said the driver told them differently even though there were 4 people listening and that they can not do anything. This is a warning to all future guests not to order any transportation from the hotel, and a message to the management that their staff and manager should deal with the situation a lot better rather than telling the guest that they are lying… For us, unfortunately, this means we will no longer visit this hotel, having this lapse in basic security where you feel unsafe, to have an abusive driver and a manager and staff too busy to even listen to their guests is unacceptable.

Everything was nice but there was some things that didn’t like. The water in the pool was not clean. This maybe because of the wonderful trees over the pool and the sunbeds but this is not an excuse for the 5 starhotel of Hayatt rank. The cleaning pool machine is probably not working properly. Also area around the pool was dirty as well. People was picking up the leaves but no brushing or washing. Two weeks ago we ve been to another 5 star hotel in Turkey and everything evening they washed the area around the pool. Tge table next to sun-beds were dirty. No lifeguards neither around the pools nor the sea.

Location is fabulous, being located at arguably the most desired spot in Nusa Dua. The landscaping is quite attractive. Facilities are getting a bit dated. In addition to getting more choices, the on-site restaurants are getting tired and need a refresh. The rooms also need a bit of renovations.