Hotel Elysee by Library Hotel Collection

This is probably the worst four star hotel we have ever stayed at. Absolutely the worst service and no one there cares about your experience. We discovered the bedding was black stains hidden under the runner and we told the front desk the next morning as we hard out. They promised to changed everything. When we came back in the afternoon. The bed was made but the diurty bedding again is covered under the runner. So we called the front desk. No apologies and the exact wording we received was “excellent, I will send someone up. Two hours later, no one came. Then the turndown service lady came. We explained the situation. She inspected and said “oh you don’t need this cover, I can just take it off”....so she did that. Later that evening, we came back after dinner and went to the front desk asking for a bottle of water and a toothbrush. The person did not even ask what room and just sent us away. I told them our room number before we head upstairs. 40 minutes later, nothing happened and we are ready for bed. So my husband called down again and ask for the items again. Again no apologies. 15 minutes later someone finally came with the bottle water and informed us that they don’t have the toothbrush because the closet is

Excellent customer service. Great place to visit and stay. Very nice "Happy Hour" - one of my favorite places to stay in Midtown.

Fantastic hotel. I will definitely stay here again when traveling to NYC. It is charming, and the staff is very attentive and very knowledgeable.

The hotel staff, happy hour, breakfast and rooms were AWESOME!!! Very excellent experience.

They were so accommodating. We extended our stay and had to switch rooms, they moved our belongings and had us all set up when we returned. Cannot say enough about their recommendations and directions. Wonderful time!