10/2 Rossz
2025. március 27.
Canceled our booking as we were about to check-in.
DO NOT BOOK HERE! I booked a room at this hotel and as I got off the exit to check in, I got a call at 4:16 PM stating that they were overbooked and that we no longer had a room. Juan (who worked at the front desk) called to let us know but was like "Oh we have a sister hotel in which YOU can call and reserve". We asked him if he could just move our reservation over and he said no. We hang up and book at Cabana Bay. He called about an hour later to inform us that he booked for us. We told him to cancel and we already found another hotel. The next morning I woke up to a charge from extended stay. It was a no-show fee! I called the hotel that morning and was told to call at a later time for manager. Later that day when we finally got in touch with a manager (Monica) who at first refused to give us her name. She stated that she needed to speak with Juan before she decided to refund us. However, she would not let us know when she would get back to us. I got in contact with Hotels.com and they were able to get us our refund. However, they also had a hard time dealing with this hotel. If it wasn't for them I do not think we would have received our refund. Our fun trip to Universal turned out to be so stressful because of Extended Stay. I would STAY far away from them. Plenty of other options in Orlando.
Jessica
Jessica, 2 éjszakás utazás
Hiteles Hotels.com-vendégértékelés
