Kempinski Hotel Beijing Lufthansa Center

Great place to stay! Easy access to the subway.

Great room well attended, great staff everywhere, polite, caring etc, great place to stay at.

Very good stay, staff are really helpful, will stay again and will recommend others to stay

Amazing stay. You feel like you are number one.

I am amazed by the maintenance of this hotel after several years. It has kept up with the high standard set many years ago being in the embassies/foreign area of Beijing. However, the little things need the housekeeping department to be more detailed in the performance of their tasks. I found an empty room slippers' plastic bag under my settee upon checking in; no dental kits the following morning; and no razor and cream in an empty box the second morning. Housekeeping had came in at least twice ...

Premium reservation was not honored. Hotel made no compensation. Hotels.com was no help either.

First time at the Kemp and very pleased. Very good location. Across the street from a subway station and within walking distance of Solana mall and Lucky street. Clean and nice, although it’s 2018 and time to get rid of the wall-to-wall carpet. 30 pin dock charger need be replaced with a Qi-charger for modern phones. We really enjoyed our stay. The bakery downstairs is amazing! Try the Danish!

The hotel needs to be modernised

Extremely disappointed of staying at world renowned Kempinski Hotel Beijing Lufthansa Center on Dec 21-24, 2017. I was not informed the renovation until checked in at around 1am on Dec 22nd, but was advices that the renovation is on the 11th floor, 5 floor above mine at room 655. I was waken up by the drill in the morning at 8:22am directly above me, I recorded the noise and shown on the phone with the front desk, the receptionist could heard the drill through the phone from my room, but she said it was contracted out so they couldn’t control when they work, I asked to speak to the manager on duty, so she called and apologized the problem, and the drill stopped. And it continued awhile later, but I was already up so I thought I better leave .... so I did. The noise continuoued on the 2nd day, and on the 3rd day it was even earlier, on dec 24th, it started at 7:20am, it’s a Sunday morning, totally unconscious, I was unbelievably frustrated and furious, can’t imagine this is Kempinski Hotel which I had fond memory, not anymore, what the Lufthansa Beijing center displayed was way under par of a 4 or 5 star standard. Not only just that, the shower was incredibly unstable, extremely hot for a minute and extremely cold for a minute, show turned into a struggle with time. At the check in, the receptionist said I reserved for one night even though my reservation said for 3 nights .... and at check out, I was charged 65RMB for tax, although it was removed, it adds another dent!