Quality Inn Santa Cruz

We were provided a very nice room. Room was clean and comfortable. The hotel staff were friendly and accommodating.

Breakfast was 8-10. I got there at 9:45 and sausages and eggs were no longer available. At 9:50 a lady came in and started cleaning up while myself and two other customers were still eating. I feel that they should honor the hours they set 8-10. The room was a little noisy but clean and in ok condition. Nothing special just an average motel.

I had a negative first impression of the hotel due to the setting and aesthetics, which were not ideal. The hotel is in a heavily commercial area of the city. It is not an attractive area, and neither is the hotel property. The building design is spartan and there is minimal landscaping. It certainly did not "feel" very safe and that feeling was reinforced when the front desk agent warned me to lock my car at night. My main complaint about the room was that the floor was filthy. The floors are tiled rather than carpeted, which was fine with us because we had two dogs staying with us. However we immediately noticed a "sandy" feel to the floor even with our shoes on. The kids had sand stuck to their feet immediately after removing their shoes (my wife and I didn't dare remove our shoes). Also the floor tiles were extremely worn and scratched up, and really had a dirty look to them. The rest of the room was fine. Beds were comfortable and the bathroom was clean and functional. I liked the fact that the AC/heating unit was at the back of the room (not right next to the beds like in most hotel rooms) so the noise generated by the unit wasn't an annoyance. The free breakfast was a bit disappointing. It's continental breakfast only. The only hot item available was waffles. The breakfast room is extremely small with only 4 tables. I can't imagine how they could handle the demand if the hotel was full.

Pros: The gentleman at the front desk was very nice. Check-in and check-out were fast and easy. The location is close to downtown. Cons: The floors were linoleum, which should be easy to clean. However, they left our socks black when we walked around on them. Considering the room was meant for people with pets, it’s gross to think about what the black stuff was. This was a MAJOR problem for us as we were traveling with a young toddler. Additionally, there were no outdoor trash cans to dispose of dog waste bags, the heater made loud cracking noises every time it came on, the tub stopper didn’t work (also bad when traveling with young children), there was only the tiniest patch of dirt for dogs to do their business on, and the gentleman at the front desk warned us to “lock our car” (indicating a theft problem).

Checked in first room had issues, was moved temporarily to another room and that issues, 3rd room was better but bathroom fan wasn't working so after taking a shower mirror is all fogged up had to wait till it clears. Also breakfast needs to have someone watching it, things were running out, area was slightly dirty. Overall the service was nice, the owner and his son did do their best to accommodate me, I think if they pay more attention to the small details they can be so much better.

Floor was dirty, our feet were black from walking barefooted in the room. Other than that it was a typical motel.

This is my third stay in this hotel for every time I have to visit business customers in the area. The first stay was excellent, room wasn't the most comfortable, but for the price I paid for I was ok. Second visit, the breakfast options were a lot less than before and front desk wasn't friendly or helpful at all. Third stay, is gonna be my last stay in this place. Breakfast was nil this time, bed was uncomfortable and room wasn't completely clean. Im taking this hotel off as an option to stay.

Very nice the bed was super comfy slept well

Pool was ridiculously small and miss represented in the photos. Plus it was closed, so that was a bummer. The room had a very strong chemical smell, nauseating. We asked to switch rooms but they were booked. We (family of 4) had a room with a door to another room, which apparently was the party room after the bars closed. They were very loud and smoking in the room. I would say this place is not family friendly but ok for young folks.

Clean rooms. Quiet location. Close to everything in Santa Cruz. Great value.