Super 8 by Wyndham Cromwell/Middletown

It was a very nice place to stay bed was comfortable staff was nice

Noisy, I could hear the road noise + some noises from a maintenance room below my room, others guests were noisy too, speaking loudly at 1 AM. Not very clean. Room was renovated, bathroom was okay.

When I checked-in, the tv and the fridge did not work. I called the front desk to report the items weren't working and clerk say she'd be right up to check. Fifteen minutes later, no clerk. I had to go downstairs to remind her that I was still waiting for a resolution. I got no apology. I was given another room but kept the keycard to the old room in order to get my things and move to the new room. Can you believe she locked me out of the old room? I had to go back downstairs to inform her of her error. This time she did apologize but I didn't feel it was genuine. After getting to my room, I called downstairs to inquire about places to eat in the area. The clerk told me she didn't know any places to eat around the hotel. Not surprise! She then told me they have flyers at the front desk. So I asked her if she could give me the number off of one of the flyers and she told me I needed to come downstairs. So much for customer service. I only choose this hotel because it was close to the nursing home where my mother was living. I from Washington State (8 hour flight) to LaGuardia Airport then drove three hours to connecticut. It wasn't the best hotel but I at least expected good customer service. I plan to come back to see my mother but I'll never stay at this hotel and wouldn't recommend it to anyone. I'll give it a one star rating. The room was nice but the customer service was horrible. Rafael Ferrer

Room was freezing, could hear the road

Staff was nice. Heavy smoke smell in hallway. Rooms Smoke detector hanging from ceiling. King bed very High estimate 20" from floor and way too soft. Loved make your own waffles and real butter. Could Have had bagels andcream cheese. Could have been Better stocked on yogurt especially blueberry. Bath tub very narrow especially for handicapped. Has bath chair for good point. Weird office chair if you dont watch it will plant your ass on floor. Amateur paint and tile work in bathroom and near bathroom door. Loose bathrobe hook on door. Did appear to be clean. Need more pillows only has 2. Heat AC unit hard to get right temp. BTW TV remote PITA NO ability for PPV or NETFLIX.

I stayed at this hotel for two weeks for relocation. My room was clean but old. The bathroom tub enamel has cracks and pieces missing. Housekeeping was not regular, my garbage was removed three times. The hotel seems to have long term residents.

It was okay for what we needed.

motel that is basically clean and comfortable and reasonably priced

I checked into the Super 8 do to a crisis. The manager told me where to park my truck so no one could see it and he promises to keep me safe. That was exactly what I needed difficult day. I'm back staying there again for the following week and they working with me the financial aspects. Awesome awesome awesome people!