Sheraton Madison Hotel

Be aware that if you have a club "suite room" you might not get to check in on time. Their "VIP" program let's the person check out as late as they want. They apparently only have one room of that as well. So not only do you have to wait for the person, you have to wait to get the room cleaned. So we decided instead of waiting for hours past check in, to check in to another standard room. They refused to give us the difference back. Hotels.com people got involved and they said they couldn't help either because it was up to the hotels discretion. I don't blame hotels.com, at least they tried. So on top of that, they resold the room for that night. We had booked for 3 nights. When trying to check into the suite we originally booked it wasn't ready again. There was never any towels in the pool area. The breakfast in the club lounge was a joke. We will never go back there.

Excellent place to stay if your going to a concert..Bed was Heavenly, Food was Great

Nice clean room. Bed was comfortable. Only thing I did not like was that the lobby and hallways had a musty smell.

Renovations are fantastic. Rooms are very appealing and nicely decorated.

Rooms were lovely and very comfortable and clean. Staff was friendly and helpful.