Sheraton Suites Columbus

Very disappointed with this hotel. It was under construction during our stay. No elevator, very dirty, started working on room above us at 8 am every day even Sunday

Here is the jest of it: checked in to find out the outdoor pool was closed for renovations. WHO DOES THIS IN THE MIDDLE OF THE SUMMER? Nothing on the site about it and I researched places thoroughly because that was a TOP priority for me. Then: out side the front door was the smoking area. I am allergic to smoke and had to walk thru it every time to my car. And butts all over Only 1 elevator worked so very long waits TV in room did not ever pick up a signal so no TV Hallway floors were filthy and totally disgusting Ate breakfast in the restaurant the 1st morning. We both got sick. So never ate there the rest of the time. THe toilet seem to run non stop. It would shut off and then come back on. ALL NIGHT LONG. Positive: beds were comfortable and sheets and towels were clean. When I tried to tell the staff about the elevator, toilet, and TV I was just told they were working fine. NO THEY WEREN’T.

We chose this hotel because it was in a convenient location, and because it seemed like a decent price for a 3.5-star hotel. Unfortunately, when we arrived, the elevator was making strange sounds and was out of service shortly after. The staircase that we had to use per the hotel’s signage took us straight outside, at which point we had to walk through grass and dirt around the building to find the parking lot, where we encountered other guests who shared similar complaints about the hotel. When we returned at night after an event we attended, there was no parking in the actual lot and there were plenty of cars parked around the curbs and such. We found a nook in the very back of the hotel in between storage containers and had to walk all the way around to the front in the dark. On our floor, there were noisy guests who were blasting music with their doors to the hallway open. Additionally, the hallways and our room were filthy; there appeared to be debris and trash everywhere, and there were flickering hallway lights. After responding to the hotels.com request for rating our check-in where we noted these issues, the hotel finally responded after check out to say they had addressed the problems directly with me. That was a lie and still nobody from the hotel has reached out. Had we not paid in advance through hotels.com, we would not have stayed. We wanted to leave and get a full refund. DO NOT stay here. This hotel stay was a very low point for our romantic weekend getaway.

We've booked this hotel 3 or 4 times on our travels up to the Upper Peninsula of Michigan. We love how they are so dog friendly! Plus the rooms have a divided doorway between the sofa and the bedroom area giving two TV's. Compact but completely comfortable. And breakfast (free!) is good enough to say I'd pay for it: fresh, real eggs, crispy bacon, a toaster that actually works, and table service. They are giving the hotel an update which will only improve it I am sure. We'll be back next summer and look forward to seeing the changes.

Terrible. Maybe once it’s finished the facilities will be better but they are under construction and they offered no service (eg restaurant, shuttle service). The staff were rude and generally unpleasant and unwelcoming. Maybe the B team comes with construction. Makes me want to avoid sheratons in future

I have stayed in a lot of different places and really don't expect a lot out of a room. All I want is for it to be clean, free of bugs, and have a bed and bathroom. I understand you get what you pay for. So, when it came to this stay, I expected a little (not much) more. We had come to Columbus to see a concert at Buckeye Stadium. Thank goodness we had all showered that morning before leaving home and could skip that after checking in. This room was, by far, the worst I have ever stayed in. The wall paper was peeling off the wall, there was food or drink splatter on the lamp and lamp shade, black dust on the popcorn ceiling in front of every vent, and holes in the sheets. These are just the items that I got pictures of. In my friends room (Rm 601), which was not in much better condition, there looked to be blood on the carpet and wall. Upon checking in, we were told that they were in the process of remodeling the upper 7th, 8th, 9th floors so we thought our biggest worry would be noise. Not the case at all, maybe since it was a Saturday night stay? We had called to report the issues and were left on indefinite hold so we decided to check area hotels to see what our options were and everything was booked solid. We decided to bite the bullet and stay since we had just driven 6 hours and would only need a place to lay our heads before heading back. Not sure if the entire hotel is being remodeled, or if its just the upper floors. Call before booking!!!

The service was horrible.

Our room had a tub that didn't drain, AC that did not blow cold air (maintenance found that the cold water valve was shut off), hammering directly above our room in the early morning, and a front desk employee who was not interested in resolving any of these issues. There were other issues that aren't really worth mentioning and would have been fine in general if front desk staff were pleasant and/or helpful.

Absolutely the worst hotel experience that I have ever had. When we checked in, my 2 teenage daughters and myself were told that the computer system wasn't working, so the 3 of us would need to be walked to the room, by a large man every time we wanted to enter the room. When I politely declined to have a large stranger walk myself and my 2 daughters to our room, a key to open the door to our room miraculously appeared. Upon entering the room, we found that it was incredibly hot inside. We immediately set the temperature of the room to the lowest possible temperature setting of 60. The temperature of the room never changed. It was probably 80 degrees in the room. I felt completely uncomfortable discussing the issue, since I feared that it would require giving the same man access to our room, to address the heating and cooling issue. When we went to the desk the following morning and spoke with the desk attendant, we were told that it wasn't her area and that we would need to call the hotel manager. There wasn't even the appearance of concern for the issue, she simply handed me the manager's card and dismissed us with, you will get the emailed copy of your receipt. Please if you are considering staying in this hotel, DON'T!!!! We paid $233.83, for one night for this horrible experience!!

Very clean, comfortable and quiet. Staff were very attentive too. Not everything on the menu was available in the restaurant though.