10/6 Jó
2025. január 29.
Disappointment
Stayed for over a week. When I checked in I inquired with the hotel restaurant how much breakfast was. I was told it was 1400p. I decided to eat breakfast nearby for under 400p for the first 2 days. I went back to the hotel restaurant and then I was told I had complimentary breakfast. Wait a minute, I was told I had to pay. Well it turns out for the first 2 days I skipped eating in the hotel to save money. I did not appreciate the deception and misinformation. Please explain to guests what amenities are included. NOWHERE in my reservation did it say breakfast was included. I took my concern to hotel manager and got a rude attitude. Manager (Andi) offered a discount at the lounge. Placating with a discount is not what I was looking for. And I didn't appreciate the response: "What do you want, sir", with a disrespectful smirk on her face. There are many hotels in Manila. You have choices. Skip this one, you can do much better. Lesson learned for me.
Tony
Tony, 8 éjszakás utazás
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