Sofitel Algiers Hamma Garden

Booked the most expensive room and got a smaller room as they gave my room to the guest who wanted to extend their stay (as they said) I also had $100 stolen from the room I assume from the cleaner Dirty bed sheets were not changed. And one day The room was not cleaned. Called at boot for it to be cleaned. Came back around around 6pm was not cleaned when called service they said the cleaners are gone home Room food service was very bad. Over all I paid over £1200 for 4 night and I’m very disappointed with my choice

Very friendly and welcoming staff

I was on a business trip to Algiers, and very much expecting the 5* hotel to be great. The check in was very good and speedy. My room was not so good although the bed was comfortable , the rest was disappointing in terms of bathroom and furniture... Like a 3*. The room cleaning was fine but they never replenished the shampoos etc and when I phoned up to advise I wanted them renewed someone came but never actually replaced them. I had one other problem where I was advised someone would come but they didn't. To set a standard as a good hotel you need to improve and do more than you are now. I will never stay there again as there is a new Hyatt hotel just opened at the airport and that will be my next hotel when I return. The pool had very bad standard if music playing all the time...it was way too loud to block out with my own headphones, it was like a home made dance e-jay song that was on constant repeat. Maybe I'm getting old ? Breakfast and breakfast staff was good

Decent but slightly aged hotel. Good facilities and located near to the Park.

The one night stay was for a bit of luxury after working in the Sahara for a few weeks. The hotel is well presented and check-in was fast and pleasant. I was informed I had been upgraded to a garden view room on the 6th floor so excitedly ventured to my room. Unfortunately the room was hideous. The decor was extremely dated, the garden view did not exist (unless you leaned right over the deep window sill) and the pictures had been hung and very odd angles. I therefore decided to upgrade my room. I visited the executive check-in on the 4th floor where I was met by a very stoney-faced aide who did not smile at any point throughout my stay. I paid the upgrade fee (€100) and was presented with an extremely nice room, well presented, clean, quiet, modern with a great bathroom. The executive floor also had a lounge which was clean, functional and quiet. The main issues I had were with the food and service. My tv remote batteries ran out so the very nice service man come to my room, removed the batteries, bit them in front of me and replaced them. They of course lasted another 10 mins before running out again. The food; Algerian meat skewers was a sort of English mixed grill. The vegetarian pizza had frozen vegetables on it! The breakfast was good but no glasses for water? Or water. All in all I expect a much better experience for the money. The service was highly impersonal, bordering on rudeness. I had another night booked in October which I have since cancelled.

I arrived at the hotel around 1pm (this site states check in at 12) to be told no rooms were available yet. 3 and a half hours of hanging around the lobby later at around 1630, I finally checked in, so that was my plans to have an afternoon exploring out the window. I paid a little bit extra for a room with a 'garden view'. Do not bother with this as there is no garden view

Excellent from start to finish