Sabah Oriental Hotel

It was great n cheaper

Location was quite near to airport and other places of interest in KK. Booked 2 rooms for 5 nights with the hotel. Connecting rooms given on the 11th floor were spacious. Comfortable bed and wi-fi in the rooms good enough to stay connected with loved ones back home. Furnishing could be improved cos quite outdated. Safe boxes provided but locked and could not use. Chipped surface on the bath tub and stained WC for both toilets. Needed to request for towels, floor mat, room slippers and water stoppers cos not provided during check in. Staff were polite and accomodating. Breakfast good. Swimming pool functional but quite small. Overall, enjoyed our stay in the hotel. Thanks

Pro: room is superb spacious & design is resort-feel, price is economical, welcomed with lemongrass scent at entrance hall, breakfast is sumptuous and good but second day serve almost the same (mostly local cuisines), strategically located, carpark is free, oh i must say the mattress is medium firm & comfy! Good enough for back support. Cons: kettle/bath towels, floor mat, face towel weren’t given, and had to call housekeeping 4 times to be delivered. Iron is provided without ironboard, room curtains is not completely dark, light sleeper might be awaken by morning sunlight. I had mountain climbs the next 2 day of my trip, a good well rested sleep before is needed but i was disturbed by the light shaded curtains, 90% of the gym equipments are not able to use and faulty.

The front desk informed that the card reader was off line and I had to go down to the bank to withdraw cash for payment. Room had basic accessories and food at the restaurant was edible at best. Swimming pool has been "out of order" for the past 2 years since I have stayed there on and off. Bed sheets were yellowish and torn. It's high time the management did a make over for their entire operations from the service to their food in order to retain their regular customers and attract new ones.

Room were great, nice view. Only were let down by a poor condition toilet. Issue with air conditioning as well. The breakfast included was fantastic.

The swimming pool has been out of service for over a year and no plans to repair it. Hey should remove it from their website. In addition, the I. House spa has been closed and some hotel staff when asked did not even know it.

Just nice with the view, breakfast just good

The hotel is beginning to look more run-down as compared to last September. I was on the 10th Floor, there were ants in the room. The clothes line and hair dryer in the bathroom was off the wall. The electricity did not switch off when you remove your electronic key. They allowed smoking in the main bar and as it's election time in Kota Kinabalu, the bar area was used as a meeting place for many a politician. They smoked a lot. The carpet and the curtains in the bar areas, had not been hoovered or cleaned for years. There was no internet service in the rooms. It made my working-online very uncomfortable. I can use the broadband in public areas. The hotel employed many students in the dining room, which made breakfast very interesting.

The hotel is on a great rebound. The property is well located and in walking distance to all of KK. There are some conditions that are run-down BUT management is taking care of it. I had some initial complaints with wifi and room condition -Anita Thomas ,front desk manager, corrected all and took excellent care and follow up for me. This kind of service is what makes this place 5*. Breakfast was more than generous and excellent with myriad choices. The hotel is in transition back to its glory days and I eagerly look forward to returning.

Two big drawbacks: WiFi is only available in a small part of the lobby usually occupied by sleeping PRC-citizens waiting for something. The other issue is: There is no pool!!! The pool is "temporarily" out of order. According to staff permanent.