Bentley Hotel South Beach

No one was there to check me in for over 20 minutes. Then we were charged an extra $50 for checking out 20 minutes late. Surrounding area was loud.

Unfortunately our stay was beyond a disappointment. When arriving to the hotel we found out from the man at the front desk that even though we ordered a king bed we where only going to be able to get a queen. Then we got the keys walked to our room and in front of our door was about six trash cans set out to collect the water that was dripping from the ceiling, to top it off they did not clean the area at all so the entire floor outside our door was soaking wet and was a hazard for sure. Because of all the moisture from the large leak in the ceiling our door also was leaking. We asked the staff if we could move and they stated there was no other room. Once we got into the room we discovered that the TV in the living room did not have sound, and our bathroom toilet over flowed and the water pressure in the bathroom was very low, had to brush my teeth in the kitchen sick. My entire family stayed at this hotel because my sister was getting married on the beach, this was suppose to be a beautiful hotel and a nice hotel, but it was far from that. One of the staff told us that it was being sold to new owners and that is why nothing was being taken care of, that is really not fair to the customers that pay to stay in this hotel.

For the cost, I was expecting a bit more updated furnishings. I enjoyed the stay and the space but it was a bit misleading from the pictures. Staff was friendly and it was very clean. Just thought of a higher scale of quality but that’s just me and when spending that amount per night expected a bit more. Hotel was great/ busy location and the pool was awesome.

The staff at the Bentley were super helpful and friendly! The location of Bentley is probably the biggest pro. You’re right across the beach with stores and restaurants right outside your door. Pool and hot tub are a plus too!