Love this hotel. It is in a perfect location- close to Penn Station and everything else we need. The hotel is beautiful from the front lobby to the rooms. Rooms are well maintained and clean. Helpful and friendly staff. Would definitely stay here again!
We booked a studio room, which was wonderful... much more spacious than the normal small NY rooms. Whilst the heating and elevators (lifts) need some care, the rooms were wonderful and the location was excellent. We will use this hotel again when we are in New York.
The bathroom was poorly cleaned and super moldy. Itâs apparent that the staff rush cleans each room to get the next set of guests in. Take the time to clean the floors and the bathroom sinks so guests donât have to look at mold when we brush our teeth.
Staff was amazing but the room was 80 due to the unusually warm Jan weather. Also the shower faucet came off in my hand. The staff were immediately attentive and provided a fan and a work-order to repair the shower faucet. I would definitely go back!
It was a struggle to get three wash clothes for the three of us. The first night we asked for one. It never came. The next day I talked with the housekeeper. She made sure we had what we needed and maintenance got us a fan for the heat situation. However, the following day only two. Went to the front desk and asked again. Someone came this time. Unfortunately the hotel could only have the heat on. Had to sleep with the window open and a fan. So it was either really warm or really cold. It was very hard to keep a decent temperature. I donât know if thatâs what made me sick or just the germs everywhere. Who knows. The beds were also terribly uncomfortable which contributed to the lack of sleep. The bathroom was gorgeous too bad the room didnât match. It wasnât that terrible, and itâs a relatively good location to get on the subway or to walk to attractions. I suppose you get what you pay for.
The room - we had a junior suite- was really spacious for New York, we has two double beds then a 'sitting' area with sofa and coffee table and a desk
The shower was excellent one of the best I've ever had in a hotel
The hotel gave a completely free 'uber eats' type service with $25 per day per room to order at anytime of the day, food ordered on line and delivered to the hotel room - we only ordered breakfasts and we didn't use this every day
but this was a bonus as we were not aware this was part of the hotel service so for anyone on a budget this would be a great money saver
The room was smaller than expected which we could deal with. On of the lamps in the room wouldnât turn on. The wallpaper was peaking off. One of the pictures above the bed fell down while I was on it almost hitting me. The room