Paramount Times Square

Everyone on the staff was so polite and friendly. The room was a little oddly laid out but I understand they try to fit as much as they can into a NYC hotel. It was clean and comfortable. The bathroom could use some attention, as the sink clogged and faucets leaked. But we were overall happy with the room. The gentleman at the breakfast counter went above and beyond to help us and the breakfast was delicious.

Second time staying here perfect for one person, my bed this time was insanely uncomfortable but for the price and location it’s great!

Great stay. Great service. Lobby really nice. Hotel rooms cleaned well just a bit dated

Absolute horrible experience. I booked tickets to see the Lion King and booked hotel a week in advance. This hotel seemed ideal as it was in walking distance to the theater. The directions clearly state payment will be collected upon check in or check out. It also said check in was at 4 pm. I arrived to the hotel at 5:30 pm to check in and waited in line 30 minutes only for the desk clerk to tell me my reservation had been canceled and they had no more room! They said it was cancelled due to a declined payment. So naturally I was confused, only to find out they had run a old card that I did not even know was on file and instead of contacting me for another card when it was declined the cancelled my reservation with out letting me know. When I asked to speak a manager they put me in another line for another 20 minutes. Thank God my wife was able to go on hotels tonight and find a room at the Sanctuary hotel a couple of blocks away. This was an absolute nightmare that could have been avoided. I will never book this hotel again.

Great Hotel!! Secure and clean, close to everything!! 1/2 a block from Times Square and the double decker (open on top) bus tour pick up and drop off is across the street and we took that at night and it was AMAZING!!! Great place to stay and the Doorman was just the BEST!!!!!