10/10 Kivételes
2025. január 16.
A truly memorable experience!!
My wife and I stayed at the Peridot Grand Luxury Boutique Hotel and had a truly memorable experience. Upon arriving, we were greeted by staff who immediately attended to our needs. The bellhop Minh, who welcomed us with positive energy and a smile, attended to our luggage. Noticing that we were a bit perplexed about where to go when entering the hotel, a manager by the name of Leah came over immediately and asked us to sit on one of their comfortable sofas, got us a snack and tea, and said she'll check us in from there. Everything was great. The daily brunch was amazing with a little something for everybody, from Western breakfast to Asian noodles and rice. Our room was spacious, modern, cozy, and clean. While all of the amenities were top-of-the line, the thing that stuck out the most was the sincerity of the staff. I called the front desk late at night to ask if we could leave our luggage in the lobby after checkout the next day while we explore the city one last time before catching our evening flight. While expecting a simple one-line answer, I was pleasantly surprised when I was told that not only would our luggage be taken care of, but we were welcome to shower in the spa on the10th floor before our flight. That is what made our stay here truly special, the service. The staff were caring, thoughtful, and engaging, bur not in a manufactored way. They genuinely seemed interested in our experience at the hotel and in Hanoi in general. We will definitely be back again.
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