Had reservations for months in advance. Called day of arrival and they confirmed reservation. Arrived and the hotel was closed down. Was told it has been closed for more than a month.
Ball was dropped on so many levels. Extended Stay lying to me. Hotels.com not notifying me of the shutdown.
Initially I booked at this hotel because of the low cost and location, it was very close to where I needed to be. The entrance was not very welcoming at all, could use some organization behind the desk.
Anyway, I waited about 20 min before checking in but there was a sign.
The room itself (312) was not up to my standards. Rusted refrigerator, stains on carpet. Overall, unhappy.
So I decided not to stay and booked another room at another hotel.
The minute we walked into our room it had a dusty smell. The ceilings had weird stains, the bathroom had hair in the sink and the tub. Not only that the countertops didnât seem wiped down very well.
Itâs an extended stay so a mostly real kitchen. Could overall use some upgrade love but the room was clean and air conditioner worked. Thatâs about all that mattered to me this trip.
We were rather irritated to find that, although breakfast was supposed to be included, there was no breakfast. No excuses, no compensation, zero. Not even a coffee-maker in the room.
The room was clean but the bathroom looked oldish with marks. At least one towel was stained.
Good location. We walked to the Galleria Mall.