10/2 Rossz
2025. április 7.
Not going there again. Terrible experience.
Unfortunately, my experience did not meet the standard I expected, and I believe it is important to bring the following issues to your attention.
Dirty Mattresses: Upon arriving at my room, I found that the mattress located on the sofa bed was visibly stained and unclean. This was both uncomfortable and unacceptable for any hotel, let alone one that claims to provide quality accommodations.
Dirty Bathrooms: The bathroom was in a similar state of disrepair. It appeared that it had not been properly cleaned prior to my check-in, as there were noticeable stains on the floor and around the sink and bathtub area. The level of cleanliness was far below what I would consider acceptable.
Lack of Customer Service: When I attempted to address these issues with the front desk, I was met with rudeness and a dismissive attitude from the attendant. Rather than offering assistance or empathy, I felt as though my concerns were completely disregarded, which only added to my frustration.
As a paying guest, I expected not only a clean and comfortable environment but also professional and courteous service. Unfortunately, my experience was far from this standard. I trust that you will take my feedback seriously and ensure that such issues are addressed for future guests.
I was in room 103 and 104 if you would like to verify for yourself.
Wish I had more photos. I do have video.
Joshua
Joshua, 1 éjszakás családi utazás
Hiteles Hotels.com-vendégértékelés
