Comfort Suites Grandville - Grand Rapids SW

When I first walked in, there was water pouring from the sealing in front of the check-in desk from a leak, not really a good first impression, a little later pool area closed because for a foot injury and in my room I had rust water leaking from behind the toilet.

This hotel was very clean, staff was friendly, pool was smaller but perfect for us. The hot tub was large and very hot which was WONDERFUL!

Super comfy beds, and the front desk was very helpful and cheerful even under stressful circumstances. Very clean and the coffee was good, too.

Loved all the amenities (fridge, microwave, cookies and treats in the lobby, pool and hottub). Unfortunately we were in a room that faced the Walmart parking lot and you couldn't keep out the light even with darkening shades. Also a lot of light from the hall under the door and peephole and a bright clock radio (I like a dark room for sleep). The frame on the beds squeaked and the patron above us kept getting on and off the bed and was up at 0545 so a lot of noise and any running water was really loud as well. Loved the variety of pillows and the room was nicely made up. We got a new 50" TV while we were there, so that was nice. Service was great and staff very helpful. Breakfast had a great variety and was always stocked. I would suggest a label for the sausage gravy, don't think everyone knew what it was in the crock pot, and it was really good. Lots of shopping and restaurants nearby and close to the highway for day trips. I would get a room on the top floor and away from the Walmart lot if you are a light sleeper.

Have not been to this hotel in about 6 or 7 years and could not believe what had changed. Employees could hardly be found--when we registered there was 1 woman doing everything including checking us in. Our room had 4 large screen TVs on the floor that were apparently part of the "renovation" and our room was the staging center--same woman who checked us in moved them (with our help). Then there was hair in the shower (not ours)-discovered it while I was showering the next morning--told the front desk about it the next day--same woman who checked us in and moved TVs came to "clean it up"--when she left, hair was still on the shower ledge--did anyone actually clean our shower??????????????