Hyatt Place Kansas City/Overland Park/Metcalf

We stayed here because last year we loved the hotel and service..not so much this year. There was a football team there that pretty much ran the place...kept people up all night! Kids running and screaming in halls w/ no adults around. At 1 am I had had it! Then it started back up at 6:30 in the morning. The sign at front desk welcomed the football team so I guess that gave them the right to act however they wanted. When something was said at checkout the girl said well if nobody tells us we don't know about it...ummmm THERES NO WAY FRONT DESK DIDNT HEAR THEM! People from all floors were outside in the morning pissed about it so there is no way the front desk couldn't hear it! The staff just was not even near as pleasant as last year. And the sink in room took 10 minutes to drain. And im still trying to forget about the tiny bug I found on a clean towel...I pray it wasn't a bed bug. Paid $8 for coffee and had to be dumped because it was horrible. I would also like to add the shower/toilet room is soooo small and no ventilation..so when you get out of shower and dry off you start sweating.

Nice rooms, friendly staff, good breakfast. The king room was spacious and had everything we needed. The bathroom was VERY small. The door opened right into the shower almost. We got a great rate and had an excellent night.

Overall good, room had ants between the tile and carpet. Desk didn’t seem too concerned. Other than that a nice room.

Morning service was not nice. She was rude and it takes too long to check in. But the lady at night was very nice and let me get a late check out was great cause I wasn’t allowed to check in early. Breakfast was amazing. The room was was amazing too. But the morning service suck. And the need earlier check in