We appreciated the one positive interaction we had with the staff and were grateful that they stored our luggage when we arrived hours before check-in. However, every other interaction left much to be desired. The staff generally seemed indifferent at best and outright hostile at worst. On three separate occasions, we encountered cleaning or maintenance staff in the hallways, and each time, they rushed toward us aggressively, as if expecting us to move out of their way. It was shocking that this happened not just once, but three times. This hotel would greatly benefit from improved customer service training.