Hotel Sofitel New York

All the staff on the front desk We’re helpful and polite ,check in and out was fine but other staff left a lot to be desired. The French speaking concierge was arrogant and very unhelpful. On the other hand the bell boys were extremely friendly and helpful. Although the chambermaids were pleasant the rooms really were not clean. I thought I had caught a cold but it was just a dust allergy. As soon as I left the hotel I stopped sneezing and coughing!! We were offered a coffee machine at check in but as we don’t drink coffee we asked for a kettle for tea. That was supplied but never refreshed without numerous requests. We asked which floor was the terrace as clearly shown on all websites only to be told the terrace was attached to a private suite. So to be hit with a “resort fee” at the end of our stay ,although we knew about it,seemed ludicrous. With so many great modern hotels in the area I would definitely advise choosing another hotel.

Wonderful service!

Absolutory excellent for room upgrade, welcome gift, early check-in & late check-out and so on as ALL reward member Room is very clean and sanitary bathroom, safety box is the newest & reliable, it's so relieves me, Bathrobe and towels are beautiful, complimentary coffee machine and rental umbrella is awesome Please keep it up i am a little sorry there are no sofitel lounge like a Asian & Europe area Sofitel where i have staied Thank you & best regard again

Excellent location and great service, rooms are a little antiquated but comfortable

Great as usual. Missing a bulb in the light over the bed