10/4
I checked into the hotel and was a little surprised about the area as there is an abandoned building next door where there were homeless people outside. It was very uncomfortable to go for a walk or see the River as strange people were around. The pool did not have a key to access it which made it possible for anyone to walk in and enjoy this and the spa. On our second day of visiting, we got stuck in the elevator. We kept going up and down and the door would open about a foot wide only. I tried calling for help on the emergency phone and no one at the front desk picked up. It wasn’t until another guest who was waiting for the elevator was able to get the attention of the staff. Our room’s mini fridge barely worked and didn’t keep anything cold enough and we had to throw out food we have purchased to snack on. We saw quite a few cockroaches in the room despite us throwing all trash out twice a day and not keeping anything out. The day of July 4th, the staff closed one of the exits of the parking lot and was charging people to park in the parking lot so that they could attend the fireworks display on the River. We had to wait in line for them to confirm our name and room number. The parking was so full we had to park so far to get to the front of the hotel. All these people who paid $15 to park at the hotel were able to walk into the lobby and sit, use the restroom, get ice from the machine, and worst of all use the amenities.
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