DoubleTree by Hilton Boston - Downtown

Checking in was terrible. The desk help was slow and the computer's were down. There is also with sucky policy of taking $60.00 a day for insidentals up front....Were never advised that in order to get room made up we had to make a request the night before or early that morning. We slept in the next day and when we came back at 4:00PM the room was not made up. When we asked for someone the make it up they sent a guy up who told us we has to clean the room, dump the trash etc. That he could not enter the room with us there. We offered to leave and he still wouldn't do any work

EXCELLENT front desk staff! Very accommodation and had no issues with a couple of special requests. Good location. Despite being across the street from Tufts ER entrance it’s wasn’t noisy at all. Nice bathroom and super comfortable beds. No movies in the room which was a bummer. Also, thin walls. Had to call security for a loud neighbor at 2am. They came immediately and solved the problem. Very grateful.

The hotel was great for a one night stay very clean and service was great.

Booking confirmation says "free WiFi", still charged for using it.

The cookies were dope! Everything was awesome!

We called the front desk to come fix the television that wasn’t working and they never showed up until after we had left the room and came back 5 hours later and it was fixed. We were there for 2 hours before we went out and they never did come to the room

Quick, professional checkin service. Bed extra comfortable and room very clean. Had a restful sleep. Noise level low.

Long wait for the elevator. One was down the entire 4 days we were there and the other one was slow moving and took a long time to get there.

Staff is super friendly and helpful, room was clean and had free WiFi, bottle of water and two TVs (bedroom and sitting room). I liked how the bedroom was separated from the sitting area. Downsides: bathroom was too small for two people (not enough counter space at the sink), the tile in the shower looks very old (but was still clean), and the room was musty smelling (however my moms room was not so ours could have been a smoking room?) and lastly the area isn’t the best (Abandoned buildings surround it and a few wondering homeless hang around and trashy streets) but that didn’t bother me too much, personally since that area wasn’t the focus of my vacation. Would stay here again for the price point.

Perfect hotel. Great bar service from the bartender and the warm cookies are a nice touch. Would and will come back.