10/2 Rossz
2025. április 13.
Request refund of charges
We arrived at the location, there was no where to park on the site. We walked in to the desk, asked about parking, she said we got the last room and said she couldn't help us with parking. We told her we would not be staying there due to safety issues and no parking. She told us three times we were welcome to cancel the reservation and she would refund us. We left, it was 11 pm. We went to another hotel, booked a room on our own, paid, headed to our room when my husband got the call from them that she was not able to refund and we would be charged. Again, we did not stay there at all and are still being charged through you. This is itinerary number 73079567116448. We want the money refunded as we did not stay
Thank you for your help
Shane and Shelly Fry
Shane
Shane, 1 éjszakás családi utazás
Hiteles Hotels.com-vendégértékelés