10/2 Rossz
2017. március 28.
Terrible experience both with the hotel n expedia
We arrived at the hotel at about 9 pm and the hotel was closed. My boyfriend was in luxemburg at some friend house and pass by the day before our arrival at hotel to confirm and everything was good.
However when we got there it was closed. Also the mercure sign had been taken off so we could not even found it. There was one around.
Finally some builder inside likely saw us and he told us to go to another hotel of the same company arcon.
No expedia or the hotel told us about this. Expedia didn’t even know about this. Expedia had to talk for more than an hour with the new hotel to agree what to do. We already paid the room online and we didn’t want to pay again! Eventually we got a room for no surcharge at 11.30pm. terrible experience and very disorganize companies.
Hitelesített utazó
Hiteles Expedia-vendégértékelés