Cigarette burn marks on all of the covers (despite being in a non-smoking room).
During day 2 of our stay the water wash shut off. I called the reception desk to inform them about it and to get a bottle of water to wash my hands. The front desk worker said that the pool was available for handwashing.
I plainly refused and asked again for the bottle of water. 15 minutes later he arrived to the room and handed me the bottles, but said "Dont drink the water". I quickly sniffed the bottles to find that he in fact put pool water in the bottles.
After that, me and my friend went to the Loves rest stop to take showers, as the water had not been turned back on after we went to bed. We spent $40 on showers for the trip. The water was not turned back on until almost 48 hours after the initial break.
I called the desk to ask to speak with the manager. The front desk employee refused to establish a direct contact, but acted as a middleman. All communications from the front desk to the manager were conducted in Hindi, so I couldnt understand any of what he was saying to the manager and vice versa.
I asked for a simple $40 refund for the showers (I had proper receipts and timestamps). The manager refused and wanted to give me discounts and rewards points. Then he made the excuse that the hotel across the street had a deal with them that in the event of water loss, guests would go over there instead.
I was never informed on this deal (hinted at by the pool water incident).