The Charles

The customer sev

Was great . Didn’t love the breakfast! The location was perfect.

I chose this hotel for the old world charm and location and I was not disappointed! The room was well appointed, internet worked well. The large windows overlooking the main street added some entertainment and not too much noise. The reception staff was knowledgeable and very helpful.

A wonderful stay - the hotel's location couldn't be better as it's within easy walking distance of pretty much everything in the city centre. The staff were friendly and helpful, and the room was delightful. We were a bit dismayed at first, having asked for a quiet room, to find we were overlooking the main street, but in the event it was perfectly quiet, and we enjoyed the view of the street, so we were happy. The cleaning was excellent - it was lovely to return from breakfast each morning to find everything tidy and replenished. The breakfasts were simply superb - everything you could want, and more. We loved it all, but there were a couple of little quirks it's worth mentioning. The lighting is on a weird system whereby you have to put a card in a slot - and then all the lights come on, whether you want them or not. We did find a way of putting some of them off, but it was impossible to have the over-bed lights on without the bright room lights as well. It's supposed to be to stop guests going out leaving the lights on, but we couldn't see how it would stop them leaving the card in, with even more lights on - it seems misguided and wasteful. The bed was huge, but had two single duvets - an odd choice for a hotel promoted as romantic. Not ideal for those who like to cuddle together in the middle! But really it was very nearly perfect, and we would heartily recommend it and hope to stay there again one day.

Our room was a large suite, very comfortable bedding. Nicely furnished and air conditioned. Staff wonderful. Very close to Charles bridge. Fantastic location. Trams and buses around the corner and up to the next corner. Very close. We had a great stay, and great time in Prague.