10/2 Rossz
2024. november 24.
"Sometimes you pay an incidental fee .."
I called extended stay America on Farwell in Fremont off of Mowry. +1 (510) 794-9693
I spoke to the front desk & the reservation department told me if I paid with a card that there isn't a deposit. When I checked in, front desk wanted to charge me $100 for incidentals. I told them that when I made the reservation I was told there wasn't a deposit because I've been with my card. Well the front desk wasn't trying to hear it so I called the hotel & Front desk picked up my car and transferred me over to reservations. And in front of the front desk ppl The person over the phone told me that because I paid with a debit card that incidental fee was not
Required.
So the front desk lady continued by saying oh sometimes it's required and I asked what do you mean sometimes it's required.
I guess what I wasn't told over the phone was because the location on Farwell has two facilites, they require a deposit. However all the other spots don't.
Which I find annoying because I called to make a reservation for the location on Farwell, so I find it strange that they would forget that detail. I'm completely okay paying an incidental fee however, this booking was for a friend and I wasn't trying to pay more than I already was. So the no incidental fee was 100% why I booked at this location.
Vanessa
Vanessa, 1 éjszakás utazás
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