10/4
We were not allowed to check in until 3pm, even though it says 2pm on booking.
Unclear information from everyone about whether they want/offer customers to take a tuk tuk down the mountain. Long walk and very steep slopes that can also be dangerous to walk on.
One of the women who works at the reception up the mountain needs to review how they behave towards customers. She came to pick us up on the street and was supposed to drive us up where she was noticeably rude. She didn't say hello and drove like a madman, because she seemed very angry that she had to pick us up.
All of us in the car were completely shocked by her driving, the last part when we were going into the parking garage, where the slope is incredibly steep, then we got stuck with the car due to her careless driving, and we chose to jump out because it could have ended either way. It was downright dangerous and she showed no care even though there were children in the tuk tuk. A terrible trip that the children talked about for several days afterwards.
The same woman also pointed out that they are not a taxi here. That you can rent a scooter if you want to get up and down. Then I can mention that I would NEVER have driven my children in a scooter up these slopes. That would have been irresponsible as a parent.
No taxi could drive up either, no food delivery. But you are stuck up a mountain. I have mentioned to those who worked here that you should have this service but that the customers themselves have to
Kinga
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