Best Western Ville-Marie Montreal Hotel & Suites

It was a good stay and the customer service was very helpful

Arrived one day after snow storm. Not the best driving conditions. Outside of that was satisfied with other conditions. Hotel check inn, very pleasant. Very professional..

room was good overall. However, walls were very thin can hear other people showering the whole night, couldnt get proper sleep the whole night and we had an ealy morning appoinment.

The bathroom vent was leaking and making a like a loud, consistent dripping noise. We only noticed after we got back to our room from being out all evening and at that point it was too late in the night to address the issue. Needless to say we had a terrible sleep. We tried to address the issue the following day at check out and the attendant at the desk completely dismissed us. Without apologizing, she bluntly handed us a business card with the manager's information on it and told us to send an email with our complaint. When we tried to discuss the matter further with her, she walked away to help another customer. On a positive note, all our other interactions with staff were positive, the room was clean, and the bed was comfortable. We would likely not stay there again.

I wanted to reminisce and it was just what I was hoping for. The Hotel is at Sherbrooke and I lived in a rooming house 3 doors up Peelmy first semester at McGill. The walk up Peel to the mountain. Check. There is a very nice cafe on the corner that is accessible from the lobby with Montreal Bagels check and good coffee. The staff was professional. The room was small but absolutely fine for myself. Dunn’s and Rue Ste Catherine. St Laurent and Carrie ste Louis .check and check.

There was constction going on outside our window commencing at 8 am, which I was unaware of until I checked in and saw the note on the desk in our room. We have kids, so we were expecting to have a nice, peaceful sleep in on out couples getaway. The room was only ok. Stayed before and had a better experience the first time (better room, no noise). Don't think Best Western will be my first choice next time.

The Vallet for the parking was rude because I didn't tip him the first time, I was planing to give him a tip at the end. Seriously I was nerves for my car.

The wasteful packaging was not necessary. The cups were individually wrapped. Should have glass to much waste. The facial soap that was provided was thrown out and I had to open a new one. Again wasteful. The shower was not working right (802). Maybe that’s why we were placed in the room because of the deal on hotels.com. The water pulsated and would become very hot. Cool showers only on this trip. I asked for a late checkout at 1pm and housekeeping knocked on my door at 8:55am. The valet recommended a limo to the airport of $40 as opposed to the $10 747 bus which was odd to me. There’s unfinished painting to be done in the bathroom. Sloppy paint job. Overall it was comfy, quite (aside from the loud shower) and clean!

Everything was amazing! My only single complaint was the noises the room fridge was making kept waking me up.

Excellent location for walking downtown. Excellent valet service. Chose room with 1 queen bed. Room extremely small, no place to sit other than desk chair or bed. Restaurant closed for lunch, when opened for dinner only served one section of the menu posted. “The cook is only doing pasta tonight” ????