H10 Casa del Mar

Lovely hotel for a few days away, central location, staff pleasant and accommodating but not enough staff on at breakfast time as the hotel was full and had to search for cutlery from other tables as staff could not replace quick enough, quality and choice of breakfast good, also had sandwiches from the bar at lunchtime which were good Did report the lock on the balcony was broken shortly after check in but no one attempted to fix during our stay, rooms were very clean and comfortable Would stay here again

The amenities and brunch buffet are absolutely wonderful. Location is great. Unfortunately, for the price of over $250/night, the room didn’t meet my expectations. I’m not sure if the portion of hotel I stayed in was scheduled for upcoming renovations, but the walls and doors looked like they were in dire need of a paint job, the furniture was very scratched and chipped, and the bathroom mold and mildew was disappointing. The shower worked well, but I initially walked into the shower to find a stranger’s balled up hair on the faucet. The bed was comfortable and clean. This hotel is full of relaxation and beauty if you don’t mind the price for a run-down room.

The hotel and staff were excellent breakfast very good last night would have liked a coffee on last night but bar tender refused to serve us one even though receptionist said should be able to buy one until 1pm which was a shame so we were leaving early next morning on a bad note

Great hotel - modern and clean and high quality right across the road from the main beach. Great service and vibe

Perfect for adults, couldn't fault any of our stay it was perfect. I wouldn't recommend as a family hotel though not enough activities or entertainment for kids.

Hotel reception and staff all fantastic. Roof terrace has a spectacular view and again lovely staff. We only used Dining Room for breakfast which was fantastic and pool area clean with sufficient sun beds. My only complaint is the room it’s self, very basic, hairdryers not attached to wall so swings about when getting used (same in my sons room). Maid service good however again dirty glasses left our whole stay but otherwise we had a great time and would return but possibly to a better standard of room if available as location is great.

We had a really great stay, all the staff were fantastic especially the ones on reception, the buffet breakfast was very nice.

I have just returned from a weekend staying in the 4-star H10 Casa Del Mar, Santa Ponsa. Our group of 10 adults booked 6 rooms at the hotel after looking at the pictures available online thinking we are going to spend the long weekend in a beautiful, upmarket hotel. After check-in and upon entering the rooms, it became apparent that the standard of the hotel is not one of a 4-star establishment. The rooms were basic which was fine however the general upkeep was not acceptable, in two rooms we had showers that flooded the floor from the bathroom into the bedroom and hall and in all rooms, there was chipped and flaking paint, water damaged walls, dirty areas, damp smelling rooms and generally unacceptable upkeep. I complained at reception to be told that I had booked a standard room, I agree I booked standard rooms however made it clear that the standard of the rooms was simply unacceptable. I'm afraid there was no resolution and I asked to speak with the manager who was not available at the time and upon returning to reception the next day, was again unavailable. On departure, I noticed that there was, in fact, a number of live cockroaches in the hall and as you can see from the video, this is unacceptable and leads me to believe the hotel has a hygiene issue attracting cockroaches.

Very nice hotel, the location is probably the best in the area. Beach was right across the street. Staff was very nice and helpful.

Hotel it self is fairly good condition building which offers good services and good standard. You can find good restaurant downstairs. Rooms are not of a great size as they are pretty compact. Would not recommend it for stays any longer than three nights. Food is very average in buffet restaurants while breakfasts are rather poor. In overall good impression, however, it seems that staff does not really care for guests and everything takes ages to do and sort out.